Jomo Kenyatta International Airport (JKIA) has been named as the best improved airport in Africa in terms of customer service by the 2017 Airports Council International.
Kenya Airports Authority Managing Director Jonny Andersen says the recognition is timely because it comes at the time when the airport is undergoing major reorganisation and modernisation to fully claim its position as the regional hub.
“The benefits of all agencies working as a team are clear. We still have a lot to do, but I believe we are on the right track,” Anderson said in a statement to newsroom.
The airport, which handles an estimated 6.5 million passengers annually, was ranked the fifth best in Africa during the 2014 ASQ Awards.
It was followed by Asia-Pacific’s Ahmedabad, Europe’s Zagreb (ZAG), Middle East’s Dubai (DXB), Latin America-Caribbean’s Belo Horizonte (CNF) and North America’s Cleveland (CLE).
This time around, the best airport in the content, with more than two million passengers per year, is Casablanca (CMN). It was followed by the Mauritius (MRU) and Durban (DUR) airports.